Delivering exceptional customer service isn’t just a goal to aim for, it’s an absolute must for this industry. To help us get there, we’re using some rather special people and some pretty great technology.
Both internally and externally, we’re 100% focused on taking care of our clients. Along with launching our Customer Experience Department, we’ve invested in the latest tech to ensure all our clients, from business to consumers, enjoy a positive experience.
On our website, you’ll find Live Chat – that little orange bubble in the bottom right corner. Operated around the clock by our Customer Care staff, the Live Chat team has the answers you’re looking for. Available at any time of day to tackle any questions you have, our customer service Live Chat agents are there for you.
And there’s also Nancy, our AI super-agent on WhatsApp.
We’ve used a combination of machine learning and human interfacing to create Nancy, an unbeatable customer service bot. Available 24 hours a day, 7 days a week to handle everything from scheduling, tracking packages and much more, Nancy has the answer to just about anything.
Of course, if you still want to speak to a person over the phone, you can also call us toll-free in Saudi Arabia on 800 301 0004, in the UAE on +97148018100, and in Egypt on +20225991000.
With so many ways to reach us, we’re always available to help.
At Fetchr, we’re people led, and technology driven.