Customer Experience (CX) is not just a buzz word or a jargon. It encompasses every aspect of a customer’s journey and interaction with a product or service from the first encounter, to its features, the ease of use, the quality of customer care, and reliability. CX is the reason a first-time customer turns into a repeat and loyal customer.
According to a global study by Oracle, 91% of businesses wish to be considered a CX leader in their industry because they understand the significance of Customer Experience and its impact on the bottom line, yet only 20% have seriously acted on this and invested in dedicated CX leaders.
At Fetchr, we understand the real meaning of Customer Experience and its value – that’s why we founded a Customer Experience Department, led by Ms. Gunjan Sood, who comes with an extensive experience of over 23 years in the logistics field, working with industry leaders in various verticals and diversified roles.
Gunjan Sood, Director of Customer Experience, commented:
“Fetchr’s strength lies is in its people – team members who are committed to delivering their best work at all times to ensure a seamless and compelling customer journey, with the proper customer focused mindset that is being instilled in every member of this family.
“Our future success will stem from our loyal clients & strong partnerships as a result of us servicing them properly to enhance their trust in our brand and services and supporting us continuously.
“The Fetchr team is committed to adopt a consultative approach and a meticulous understanding of our client requirements, SLA expectations, and performance reviews while assisting clients in capacity planning, very transparent feedback, and market knowledge.
“I am confident that with the skills and knowledge of our internal teams, the newly refreshed customer centric culture, and with our second to none technologies, we are on the right track to become among the best in class in Customer Experience, not only in KSA, UAE and Egypt, but way beyond in the coming future.”
We are here for you, stronger than ever, and together – Let’s make it happen.